We have drawn 12 lucky winners who will join the annual FAM trip with Lufthansa to Austria


The Austrian National Tourist Office on behalf of Lufthansa and its Austrian partners cordially invites you to participate in the ACTS FAM trip 2017 with Lufthansa! We thank you for your continuous support in promoting Austria as a sought after holiday destination from the GCC market and your ongoing hard work as an Austrian Certified Travel Specialist!

The ACTS FAM trip with Lufthansa will take place from 26th – 30th September 2017 and we will visit the Capital of the Alps Innsbruck, the Swarovski Crystal Worlds and Vienna, the Capital city of Austria.








Al Tayyar Travel Group



Kingdom of Saudi Arabia


Dnata Travel



Kingdom of Saudi Arabia


Fursan Travel

Mohamed Hassain


Kingdom of Saudi Arabia


Barakat Travel Co





Jumbo Tours & Travel

Farakh Adaa




Al Rashed International Travel





Darwish Travel Company

Ann Maureen




Regency Travel and Tours

Ahmed Mohssen

Mohamed Elsayed



Cozmo Travel


Thottarath Babu

United Arab Emirates


Dnata Travel


Omanaamma Subash Pillai

United Arab Emirates


Nirvana Travel



United Arab Emirates


Sharjah Airport Travel Agency

Arachchige Hasitha


United Arab Emirates


austria lufthansa


Further to the 12 lucky winners of our FAM trip we are proud to announce another 12 lucky winners for below prizes:


winner only

Congratulations to all our winners!

If you are not amongst the lucky winners yet, please stay connected as we have promotions coming up regularly!

ACTS FAM Trip 2016 with Lufthansa

FAM Trip 2016 Pic für Homepage

The ACTS FAM Trip 2016 started on 20th September with a LUFTHANSA flight to Munich airport followed by a tour through Munich Airport and a visit in the Lufthansa Lounges.

The first 2 days we spent in SEEFELD where we did a horse-drawn carriage tour, enjoyed a music show at the lake Möserersee, visited the Casino and were impressed by the views from Rosshütte and the mountain top Seefelder Joch.

On day 3 we moved on to the GROSSGLOCKNER HIGH ALPINE ROAD where we spent the whole day exploring several stops along the road. Starting from souvenir shops, restaurants, museums to amazing views of the highest mountain in Austria the Grossglockner.

In the evening we reached ZELL AM SEE-KAPRUN were we enjoyed a Halal BBQ in Avenida Mountain Lodges Saalbach, one of 9 apartment houses of Alpin Rentals. Then we went to Zell am See to explore their new music show on the water.

On the last day we went up to 3,029 meters above sea level to the Kitzsteinhorn were we saw a movie about the nature followed by lunch. In the afternoon we did a boat tour and some souvenirs shopping before we went to enjoy our last dinner in Austria.

The next day in the morning we left to Munich and flew back to GCC with Lufthansa.

Thanks to all the agents for a great time in Austria!

Company Given name Family name
ACTS Tour (Arabian Company for Travellers Services LTD) Mohammed Ibrahim Shohib
Al Muayed Travel & Tourism Co. Zaheer Nazir Bubere
Al Tayyar Travel Group KalifathullahShareef RahamathullahShareef
Dnata Travels  Jaya Joshy
Omeir Travel Ajish Kanjirathummoottil Joy
Jumbo Travel Porus Singh
Qiblah Travel & Tourism Co Premilla Eustace D'Souza
Arabian Link Travel Wael Sadek
Regency Travel & Tours Genefer Ganadores Bastol
BCD Travel LLC Edna Alvares
Cozmo Travel Halwan Branch Hayat Ullah Khan
FCm Travel Solutions LLC Vanessa Rubenecia Mancia

Once again, the Austrian National Tourist Office would like to thank all our Austrian Certified Travel Specialists for their ongoing efforts and fantastic work! We are committed to update and improve our training program and help you to be up-to-date about Austria’s most popular holiday destinations!


What do other travel specialists say about ACTS?

Join the ACTS training 2017

We are pleased that you would like to discover more about our charming and exciting travel destination by becoming an "Austrian Certified Travel Specialist" (pdf-file).

  • Learn more about Austria including its popular destinations for the Middle Eastern Market and get ready for your clients!
  • Learn how to meet the diversity of your valued customers’ needs by studying our tailor-made itineraries for e.g. families, couples, shopping fans and many more!
  • Receive the special ACTS certificate 2017 after completing the course successfully
  • The online competition is getting bigger; make sure you stay a valuable travel expert asset for your customers and employer!
  • Only graduates from the ACTS course 2017 will enter the draw for the ATCS FAM trip in autumn 2017
  • NEW in 2017: There will be a 3rd level for our returning ACTS agents.

We invite you to use this training as the starting point for a successful long-term partnership with us. Learn about Austria in a fun and interactive way, receive valuable marketing tips and earn the designation of "Austrian Certified Travel Specialist".

Preview of exclusive benefits for ACTS agents only:

  • Official annual ACTS certificate
  • Eligibility to use the ACTS Logo
  • Promotion of ACTS Agencies through ANTO (online listing on ANTO website; direct booking requests are referred to ACTS Agencies, listing as Austria Specialists in annual B2C media supplements)
  • More Information: Austria lexicon, ACTS Mailings,…
  • Earn the invitation to our exclusive ACTS Facebook community (graduate before 15. August 2017 to be considered!)
  • Connect with other travel specialist on our ACTS Facebook community!

Can you and your team afford not to know about Austria?

Arrivals from the Middle Eastern countries to Austria have increased

  • +38,6% last year (2015)
  • +56,1% last two years (2014-2015)
  • +92,2% last three years (2013-2015)

Austria Snapshot Adventure

Take fun snapshots on your virtual tour through Austria and share them with your friends!

The Official Game App of the Austrian National Tourist Office enables you to:

  1. Create your personalized avatar with your own face on it
  2. Visit Austrian attractions and take snapshots of yourself in front of them
  3. Share your “holiday” snapshots via email, Facebook, Twitter, What's App, etc
  4. Test your skills when you set off to virtual adventures in Austria in 3 exciting game modes: hiking in Tyrol, boat-riding in Salzburg and waltzing in Vienna
  5. Collect coins to unlock and visit more Austrian attractions and take snapshots there and to unlock new moves for your avatar to pose on your snapshot

The game features a new “facemapping” technology to create your realistic personal avatar, multiple sharing options, exciting mini games and stunning images of Austria’s main tourist destinations and attractions as backgrounds for your personal “holiday” snapshots. New images will be added on a regular basis for even more snapshot fun.

ACTS certificate 2017

By the end of the year 2016, 2.232 agents in the Middle East have successfully graduated since the launch of our training back in 2008. To ensure everybody stays informed, we update the content of the courses every year, always in accordance with the needs of the Middle Eastern market and your clients!

This year is no exception: For the first time you will find tailor-made itineraries for various customer profiles, such as families and couples.

The brand new ACTS certificate 2017 will be awarded to agents who take the 2017 edition of our training program.

  • If you are an Austrian Certified Travel Specialist already, have previously received a certificate and wish to receive the ACTS certificate 2017 you have to retake the updated courses in our ACTS 2nd level Training Center.
  • It is important that you use the same log in details so we recognize your record.
  • Don’t forget to keep your company and contact details up-to-date to ensure that we send the ACTS certificate to the right address and can get in touch with you (in case you win a slot on the Fam Trip 2017 for example)
  • If you are not yet an Austrian Certified Travel Specialist please register and proceed with the course.

Thanks to our partners

Logo acts partner 2017